Terms & Conditions.

Appointments

Appointments at the My Skin Story Clinic must be scheduled a minimum of 12 hours in advance and no more than 60 days into the future.

Full payment is required at point of sale for consultations, and deposits are required for facial appointments. The remainder of the payment is due upon completion of the service.

Deposits are non-refundable and only transferable if you give more than 48 hours notice. If you fail to show up for your appointment or cancel your appointment on the day a no show/cancellation fee will be required at the managers discretion. If there is a card on file this will be taken from there.

Shop

Any date or period for delivery shall be considered as indicative only. It is our policy to try to despatch all orders within 2 working days. Any products not available at the time of your order will be sent to you as soon as possible when received from the supplier. In any case, delivery will be made within 30 days after the date we accept your order.

All orders are subject to acceptance and availability. Upon placing an order with My Skin Story, the customer will receive an order acknowledgement and subsequent update email(s). Receipt of the acknowledgement and these emails does not confirm that the order has been accepted by My Skin story.

Customer will assume risk of the products ordered once they have been delivered to the address specified on the order. We accept no liability for undelivered parcels where the customer provides an incorrect or invalid delivery address and/or fails to collect the order from the delivery address specified following our reasonable efforts to contact you to deal with this.